Customer Listening Drives Chick-fil-A Innovation
Listening to customers leads to continuous innovation leveraged by the great leadership of Chick-fil-A independent restaurant Operators! Result? Customers win.
chick-fil-a
The Fort Podcast with Steve Robinson
Chris and Steve talk about 35 years of timeless lessons learned while building an iconic brand & culture.
Chick-fil-A America’s Favorite 8th Year In A Row
According to the American Customer Satisfaction Index (ACSI)
Beyond 7 Figures Podcast with Steve Robinson
Charles and Steve discuss the renegade culture and advertising behind the unexpected Chick-fil-A brand.
My Quest for the Best Podcast with Steve Robinson
Brands fail when they do not listen to the customer enough.
The Unconventional Franchise Model Behind Chick-fil-A’s Success
The industry is taking note of Chick-fil-A’s consistent growth despite the pandemic.
The Greatest Generation Gave Us Clues to Navigate COVID-19
As all of us watch this crisis continue to unfold and we enjoy Memorial Day weekend, I have been struck by lessons I learned while working with my Dad and Truett Cathy, Founder of Chick-fil-A. I have already authored an article on how to not only survive but also thrive during this crisis. Now I’d …
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