Chris and Steve talk about 35 years of timeless lessons learned while building an iconic brand & culture.
According to the American Customer Satisfaction Index (ACSI)
Charles and Steve discuss the renegade culture and advertising behind the unexpected Chick-fil-A brand.
Brands fail when they do not listen to the customer enough.
The industry is taking note of Chick-fil-A’s consistent growth despite the pandemic.
As all of us watch this crisis continue to unfold and we enjoy Memorial Day weekend, I have been struck…