Listening to customers leads to continuous innovation leveraged by the great leadership of Chick-fil-A independent restaurant Operators! Result? Customers win.
Chris and Steve talk about 35 years of timeless lessons learned while building an iconic brand & culture.
According to the American Customer Satisfaction Index (ACSI)
Charles and Steve discuss the renegade culture and advertising behind the unexpected Chick-fil-A brand.
Brands fail when they do not listen to the customer enough.