Media / News
Customer Listening Drives Chick-fil-A Innovation
Listening to customers leads to continuous innovation leveraged by the great leadership of Chick-fil-A independent restaurant Operators! Result? Customers win.
The Fort Podcast with Steve Robinson
Chris and Steve talk about 35 years of timeless lessons learned while building an iconic brand & culture.
Chick-fil-A America's Favorite 8th Year In A Row
According to the American Customer Satisfaction Index (ACSI)
Marketing Smarts with Steve Robinson
What happens when brand leads the business?
Beyond 7 Figures Podcast with Steve Robinson
Charles and Steve discuss the renegade culture and advertising behind the unexpected Chick-fil-A brand.
Marketing Trends Podcast with Steve Robinson
Growing better, not bigger
My Quest for the Best Podcast with Steve Robinson
Brands fail when they do not listen to the customer enough.
The Jimmy Rex Show with Steve Robinson
How Chick-fil-A built one of America’s top brands
The Unconventional Franchise Model Behind Chick-fil-A's Success
The industry is taking note of Chick-fil-A’s consistent growth despite the pandemic.