Auburn Harbert Day 2026
Author and former Chick-fil-A Executive VP and Chief Marketing Officer Steve Robinson shares stories and insights from his four decades of transformative leadership.
Coverage
Brand Builders: Embrace a Healthy Tension with AI
After a 34-year career as EVP/CMO at Chick-fil-A, I’ve developed a heightened sensitivity to movements in marketing that either strengthen brands—or quietly undermine them. When it comes to today’s surge of enthusiasm around AI, I sense both opportunity and risk. AI is an extraordinary resource. But in marketing, it also introduces a growing temptation: to …
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The POZCAST with Steve Robinson
This is one of those episodes that is so packed with gold that you will want to pause, rewind, and listen back a few times!
Strategy and Leadership Podcast with Steve
Anthony Taylor and Steve Robinson delve deeper into Steve’s fascinating Chick-fil-A journey, exploring how the principles of purpose and culture can transform a business.
Chick-fil-A’s Magical Business Formula with CMO Steve Robinson
Steve Robinson joins us on the Right About Now Legendary Business Advice podcast to discuss the importance of culture in building a successful brand.
Building Excellence Podcast
Steve Robinson delves into his story, highlighting the importance of building a culture, mentoring others, asking questions, fostering loyalty, utilizing metrics and facts to learn and grow, and embracing faith and family, among other key aspects.
Customer Listening Drives Chick-fil-A Innovation
Listening to customers leads to continuous innovation leveraged by the great leadership of Chick-fil-A independent restaurant Operators! Result? Customers win.
The Fort Podcast with Steve Robinson
Chris and Steve talk about 35 years of timeless lessons learned while building an iconic brand & culture.
Chick-fil-A America’s Favorite 8th Year In A Row
According to the American Customer Satisfaction Index (ACSI)
Beyond 7 Figures Podcast with Steve Robinson
Charles and Steve discuss the renegade culture and advertising behind the unexpected Chick-fil-A brand.
My Quest for the Best Podcast with Steve Robinson
Brands fail when they do not listen to the customer enough.
The Unconventional Franchise Model Behind Chick-fil-A’s Success
The industry is taking note of Chick-fil-A’s consistent growth despite the pandemic.
Business Done Differently
Jesse Cole sits down with Steve Robinson, the former Executive Vice President and Chief Marketing Officer of Chick-fil-A, as they discuss building brands.
The Greatest Generation Gave Us Clues to Navigate COVID-19
As all of us watch this crisis continue to unfold and we enjoy Memorial Day weekend, I have been struck by lessons I learned while working with my Dad and Truett Cathy, Founder of Chick-fil-A. I have already authored an article on how to not only survive but also thrive during this crisis. Now I’d …
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Crisis Leadership: Survive or Thrive? Why Not Both?
The last few months, I have had a lot of folks ask me about what I learned about navigating through a crisis while at Chick-fil-A. I unpack a couple of these life and business altering experiences in my book, Covert Cows and Chick-fil-A, so it’s no surprise to get these questions. After having a large …
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The Remarkable Leadership Podcast
Steve joins Kevin to discuss his new book and shares stories that demonstrate the culture at Chick-fil-A.
